Help & Support
Questions?We're here.
Browse the most common questions below, or reach out and we'll get back to you within 24 to 48 hours.
FAQ
Frequently asked
questions.
01
I completed the neurodivergent profile in the app. What is this support page for?
If you're here after exploring your neurodivergent profile, this space is simply for questions and support.
Some people want to talk through what came up, ask about the feature, or get guidance on next steps. Others just want reassurance or clarification.
There's no requirement to take action, and no diagnosis happens here. We're just here to listen and help if you want.
02
Can I log my energy more than twice a day?
Lira's energy check-ins happen twice a day, in the morning and in the evening, and that's on purpose. Logging at the same two moments each day lets Lira compare your energy at consistent points and spot patterns over time, which is what makes your recommendations more useful. It also keeps the daily habit light and low pressure.
Your mid-day energy still counts though. When you log an activity and mark whether it drained or gave you energy, that captures what happened between your check-ins, either in the moment or when you do your evening log.
03
How do I log my energy levels?
Lira offers morning and evening check-ins to track your energy levels throughout the day. Just tap on the appropriate check-in option and follow the guided process to record how you're feeling.
04
What are morning and evening check-ins?
Morning check-ins help you set intentions for your day based on your current energy level. Evening check-ins allow you to reflect on your day, record your energy levels, and identify patterns over time.
05
How do I manage notification preferences?
Go to the Settings tab in the app, then select "Notifications." Here you can toggle on/off notifications for morning check-ins, evening check-ins, and weekly digest emails.
06
What should I do if the app crashes?
If the app crashes, please try restarting it. If crashes continue, email us at hello@feelwithlira.com with details about when the crash occurred and what you were doing at the time.
Resources
Support beyond
the app.
If you're going through a difficult period, talking to someone can help. These services are free, confidential, and staffed by people ready to listen.
Wherever you are
Find A Helpline lists free, confidential helplines around the world. Search by country and topic to find someone to talk to right now, by phone, text, or chat.
In Portugal
SNS 24: call 808 24 24 24 and choose option 4 to speak with a psychologist. Available 24 hours a day, every day.
SOS Voz Amiga: anonymous emotional support every day from 3:30pm to 12:30am. Call 213 544 545, 912 802 669, or 963 524 660.
In an emergency
If you or someone else is in immediate danger, call your local emergency number. In Portugal and across the EU, that number is 112.
Not sure where to start? Send us a message and we'll do our best to point you to the right support.
Contact
Still need help?
Let's talk.
Send us a message and we'll get back to you within 24 to 48 hours.
Other ways to reach us
Response time
We aim to respond to all messages within 24 to 48 hours.
For technical issues, it helps to include your device type, app version, and what you were doing when the problem occurred.
Stay connected with Lira
Research-informed reflections on neurodivergence, clinical practice, and self-understanding.